How To Answer the Question, “Do You Take My Insurance?” from a Potential New Pat

In this episode, Gary Takacs and Naren Arulrajah talk about one of the most common questions dental practices face from potential new patients: “Do you take my insurance?” They emphasize the importance of proper call training to address this question effectively and convert inquiries into appointments. Gary shares a case study of a practice that improved its call conversion rate from 25% to 75% through focused training, highlighting the impact on new patient numbers without increasing marketing costs.

• 00:01:28 – Live event announcement: Thriving Dentist Live Workshop in Austin, Texas.
  Topic: Grow Your Practice To Full Potential And Achieve An Effective Work-life Balance!
  The Blueprint to kickstart your year in 2025 February 1st, Time 9- to 5 pm, Location – City of Austin, TX, Register
• 00:03:34 – How to answer the question “Do you take my insurance from a person on the phone?”
• 00:07:30 – If you don’t have any training, when someone asks you a question, do you take my insurance? what happens to the caller at that point?
• 00:14:43 – When we say, “We have many patients with the same insurance,” it reassures them that their situation is normal and not unusual.00:17:08 – If you are not recording your phone calls, you have no idea what’s being said on the phone.

You deserve to have work-life balance throughout your career—they are not mutually exclusive.

If they have a heartbeat, they are a potential patient for life in your practice.